Frequently asked questions

K-12 schools, camps, after-school and enrichment providers, small private academies, and nonprofit program operators that need safer operations, clearer communication, and more visibility.

Registration tools focus on forms and payments; BackPR adds trust via Whisper safety, delivery via LMS and website, and demand via PR and analytics so programs grow rather than just collect signups.

Whisper child-safety reporting, five-page website and enrollment pages, LMS for lessons and resources, PR and BackZee EDU media features, analytics and basic campaign tracking.

Most teams launch Whisper and the starter website in days, then turn on LMS and PR features over the first term; we provide checklists and quickstart calls where needed.

Yes. You can begin with Whisper or the website, then add LMS, PR, or analytics as your team is ready.

BackPR works alongside Cloudflare, Google Analytics and Ads, Stripe, Telegram mini-apps, and common email tools; you can keep your stack and adopt BackPR gradually.

Staff review Whisper signals, publish quick updates, schedule programs on the site, and check simple analytics to see what is driving inquiries.

Yes. BackPR serves customers in the EU and MENA as well; the product uses privacy-minded defaults and supports multiple locales and time zones.

Yes. We design for clear contrast, keyboard navigation, and screen-reader friendliness; content editors include alt-text and label guidance.

Email support for all plans, a searchable Help Center, and a public status page; faster response options are available on higher tiers.

Our target is 99 percent or better monthly uptime with real-time status and incident history published on the status page.

Yes. We provide simple import options for pages, basic contacts, and program lists, and offer guidance for moving essential content without vendor lock-in.

Pricing is monthly or annual by plan with one membership covering the suite; see the pricing page for current tiers and any intro offers.

We update it whenever we ship material changes, usually weekly to monthly depending on release size.

The changelog lives on our website and is linked from the Help Center and the in-app announcements panel.

We tag releases internally and publish human-readable notes; version numbers are less important than clear impact and any actions you may need to take.

For significant updates we post in-app, update the changelog, and send an email summary to workspace owners.

We avoid breaking changes and announce deprecations with advance notice, a migration path, and dates in the changelog.

Some features have a beta flag; you can opt in by requesting access through support.

We consider user impact, safety, reliability, and alignment with the suite’s roadmap, then communicate outcomes in the changelog when shipped.

Yes. Security-relevant updates are noted with enough detail to inform risk without exposing exploit specifics.

Most updates are zero-downtime; scheduled maintenance windows are announced in advance on the status page.

Only fields defined by the subscriber such as parent contact, student details required for programs, emergency contacts, and optional media consent where applicable.

No. We do not sell personal data to advertisers or data brokers.

Data is hosted in secure cloud environments, encrypted in transit and at rest using industry standards.

Send a request through support and, where applicable, use in-product tools to export or update records; we aim to respond to legitimate requests within 30 days.

Organizations collect children’s data from verified adults; BackPR processes it on the subscriber’s instructions with privacy-minded defaults and access controls.

Refund eligibility follows the guarantee windows and conditions in the Refund and Returns Policy, including timely request and proof of use.

No abuse, unlawful content, harassment, misuse of safety tools, automated scraping, or attempts to bypass security; violations may lead to suspension.

You retain ownership of your content and grant BackPR the rights needed to host and process it to provide the service.

Licenses and accounts are non-transferable without our written approval; agencies should have clients maintain their own accounts for support access.

We may suspend or terminate access, remove content, and take appropriate action as described in the Terms and related policies.