Service details

What Trust & Safety (Whisper™) delivers

Trust & Safety (Whisper™) centralises identity verification, consent management, incident intake, and crisis communications inside BackPR HQ. Every guardian, visitor, contractor, and staff identity is validated against your approved roster, while consent flows capture signatures that meet FERPA, GDPR, and safeguarding requirements. Incident reports flow through a guided intake that captures context, attachments, and escalation notes. Leadership and compliance teams receive full audit history without exposing sensitive data to broad staff distribution lists.

Why Trust & Safety (Whisper™) is critical for schools

Schools operate under constant scrutiny from families, regulators, and the media. When a safeguarding incident happens, inconsistent documentation or slow escalation can erode trust in minutes. Trust & Safety (Whisper™) provides repeatable workflows that your board, legal counsel, and crisis team can stand behind. Real-time dashboards show open cases, response SLAs, and remediation actions, ensuring executives can brief stakeholders with confidence and prevent issues from resurfacing. The program also satisfies tender requirements that increasingly demand demonstrable safeguarding controls.

Why to use Trust & Safety (Whisper™)

• Protect every safeguarding touchpoint with structured intake, encrypted storage, and verified access controls.
• Align policy, legal, and campus leaders around the same crisis playbooks, reducing conflicting instructions during high-pressure events.
• Demonstrate compliance readiness during audits through automatically generated incident, consent, and follow-up logs.
• Give families, staff, and students clarity on how to report concerns with multilingual portals and optional anonymous submission.
• Reduce reputational risk by managing media statements, board updates, and recovery actions from a single command centre.

How Trust & Safety (Whisper™) impacts your business

• Strengthens executive governance with live reporting on incident volume, categories, and closure times.
• Mitigates financial exposure related to legal claims, insurance premiums, and enrolment churn after publicised incidents.
• Supports grant applications and accreditation renewals that require evidence of safeguarding controls.
• Frees leadership time by eliminating manual collation of incident updates and approvals.
• Provides quantifiable assurance to trustees and investors that risk is actively monitored and remediated.

How Trust & Safety (Whisper™) affects families

• Gives guardians transparent visibility into how incidents are acknowledged, investigated, and closed.
• Provides culturally aware messaging templates that meet families where they are and reduce misinformation.
• Offers secure portals for submitting concerns without fear of retaliation or lost paperwork.
• Ensures timely updates to parents during crises, including escalation routes and wellbeing resources.
• Builds confidence that the school prioritises student safety and responds decisively when issues arise.

How Trust & Safety (Whisper™) affects children

• Ensures every student voice is heard through accessible reporting channels.
• Coordinates counselling, restorative conversations, and safety planning directly within the incident record.
• Reduces repeat harm by tracking interventions and ensuring accountability for completion.
• Supports inclusive safeguarding with guidance for neurodiverse, boarding, and early years contexts.
• Creates a safer environment where children can focus on learning instead of managing unresolved concerns.

How Trust & Safety (Whisper™) can help your team

• Guides principals, safeguarding leads, and counsellors through each required step so nothing is missed.
• Automates notifications to legal, HR, and communications teams, ensuring coordinated responses.
• Captures board approvals and policy updates without jumping between documents and inboxes.
• Provides configurable roles so campus staff see only the information relevant to their duties.
• Integrates with Support Operations for seamless hand-offs between triage, investigation, and follow-up.

Why use BackPR for Trust & Safety (Whisper™)

• BackPR pods include safeguarding strategists, data analysts, and communications leads who specialise in school risk.
• Whisper™ is embedded in the wider BackPR platform, eliminating the patchwork of CRMs, spreadsheets, and hotline tools.
• Our team maintains policy templates that reflect the latest regulatory guidance across multiple jurisdictions.
• Quarterly assurance reviews highlight emerging risks, training gaps, and recommended mitigations.
• Success benchmarks—such as response times and closure quality—are contractually guaranteed.

Decision-ready questions about Trust & Safety (Whisper™)

How quickly can Trust & Safety (Whisper™) go live?
Starter and Growth plans launch in seven calendar days with your existing incident policies migrated and staff onboarded.

Does Trust & Safety (Whisper™) integrate with our SIS or HR system?
Yes. BackPR syncs rosters, roles, and contact details so reporting, approvals, and notifications align with your current records.

Can outside counsel or local authorities access the workspace?
You can provision read-only or contributor access for partners, with granular controls on which cases and documents they see.

How are anonymous submissions handled?
Whisper™ routes anonymous reports to a safeguarded triage queue with follow-up workflows that preserve confidentiality while capturing critical context.

What evidence can we export for audits or insurance reviews?
Generate timestamped case histories, consent logs, and remediation proof with a single click, formatted for regulators and insurers.