BackPR (“BackPR,” “we” or “us”) provides online registration, payment and program management software (the “Service”) to organizations such as camps, schools, childcare providers and youth programs (“Organizations”), and to the families who register with them. This policy explains what personal information we handle, how we use it and the choices you have.
Our role
When a family registers with an Organization through BackPR, the Organization decides what information to collect and how to use it. We process that information on the Organization's behalf to provide the Service. If you have questions about how a particular Organization uses your information, please contact that Organization.
BackPR is responsible for information we collect for our own purposes, such as messages sent through our website and the accounts of Organization staff.
Information we collect
From Organizations
- Names, email addresses and roles of staff who use the Service
- Organization details, programs, schedules and prices
- Billing and account information
From families, on behalf of Organizations
- Parent and guardian contact information
- Information about participants that the Organization asks for, such as name, date of birth, grade, medical and allergy information, emergency contacts and authorized pickup adults
- Registrations, attendance and check-in records, signed forms and uploaded documents
- Messages sent through the Service
Payment information
Card and bank payments are processed by our payment processor, Stripe. Card and bank account details are provided to Stripe for processing and handled under Stripe's privacy policy.
Website inquiries
When you contact us or request an account or demo through backpr.com, we collect the details you enter, such as your name, email address, organization and message. The form also sends us the name of the website that referred you to backpr.com and the first page you visited, so we know which sources help people find us.
Technical information
Like most online services, we receive technical information such as IP address, browser and device type, and records of activity needed to operate, secure and troubleshoot the Service. We use cookies and similar technologies that are needed for the Service to work, such as keeping you signed in.
Website analytics
We use Cloudflare Web Analytics, Google Analytics and Amplitude to understand how visitors use backpr.com. Google Analytics and Amplitude run through Cloudflare's tag manager. These services receive information such as the pages you visit, your device and browser type, and your approximate location.
How we use information
- To provide the Service to Organizations and families: registration, payments, forms, attendance, messaging and reporting
- To respond to inquiries and provide support
- To keep the Service secure and prevent fraud and abuse
- To communicate with Organizations about their accounts and the Service
- To comply with legal obligations
We use information we process for Organizations only to provide the Service to them. We do not sell personal information.
Information about children
Children do not create BackPR accounts. Information about children is provided by their parents or guardians, or by the Organization, so that the child can take part in the Organization's programs. We use it only to provide the Service to that Organization. Parents and guardians can review and update their children's information in their family account, or by contacting the Organization or us.
How information is shared
- With the Organization you register with
- With service providers that help us run the Service, such as payment processing, hosting, and email and text message delivery, under agreements that protect the information
- When required by law, or to protect the rights, safety and property of others
- As part of a merger, acquisition or sale of assets, subject to this policy
Keeping and exporting data
Organizations can export their data from BackPR at any time, at no cost. We keep information for as long as needed to provide the Service and meet legal obligations. Organizations that close their account can ask us to delete their data.
Security
We use administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, but we work to protect the information entrusted to us.
Your choices and rights
- You can review and update your information in your account.
- You can ask to access, correct or delete your information by contacting the Organization or us.
- You can unsubscribe from marketing emails using the link in the email.
Depending on where you live, you may have additional privacy rights. To exercise them, email support@backpr.com.
Where BackPR operates
BackPR is offered to programs in the United States.
Changes to this policy
We may update this policy from time to time. We'll change the date at the top of this page and, for significant changes, notify Organizations.
Contact
Questions about this policy? Email support@backpr.com or use our contact page.